Service Request Form
SF#
GENERAL INFORMATION (Must send Pictures/Videos with request) :
DATE: 8/29/2026
CONTACT NAME: *
SO#, QUOTE# OR INV#:
CUSTOMER TYPE:
OCCUPANT:
CONTACT EMAIL:
CONTACT PHONE #: *
JOB SITE ADDRESS: *
CITY, STATE, ZIP CODE: *
CONTACT PREFERENCE: *
SECONDARY PHONE #:
INSTALLER'S NAME:
PREFERRED LANGUAGE:
SERVICE DESCRIPTION:
Customer must remove any blinds, shutters, furniture, etc blocking the units prior to service.
Has original installer confirmed this is NOT an installation issue?
DESCRIBE ISSUE: *
LIMITED LIFETIME WARRANTY POLICY REMINDERS:

Single Custom Homes & Remodeling: At Value Windows & Doors, we are proud of the quality and craftsmanship, of our windows and doors, and are pleased to offer you the following Full Lifetime Warranty on our products for materials and labor from the date of purchase at no additional cost to you.

Value windows and doors, when installed in your new custom* home or remodeling/replacement application, are warranted to be free of defects in materials that may unreasonably affect their performance in normal use. This warranty is to the original purchaser for as long as they own and occupy their single family home. In the event the original homeowner sells their home, Value will offer this warranty to the new homeowner for up to ten (10) years from the original purchase date of the product; provided the subsequent purchaser continues to own and occupy the home.

Product used for the following projects: commercial buildings, multifamily housing or new construction installation in tract housing, will be warranted for ten (10) years from the original purchase date of the product on Frame, Glass, Seals, Hardware, and Labor.

Exclusions:

  • Every effort is made to ensure that your new Value windows and doors remain trouble-free year after year. Of course, some circumstances are beyond Value's control and are not covered by our warranty. The following items are not covered by this warranty
  • Improper installation, use or maintenance
  • The workmanship of any installer of the product.
  • Use of non-factory parts or accessories in conjunction with the product(s).
  • Small scratches, marks, slight glass curvature or other minor imperfections in the glass or vinyl.
  • Failures due to product modifications or window shading devices (e.g., glass tinting, security systems, improper painting or staining, insulated window coverings, etc.) Water infiltration other than as a result of a defect in manufacturing or materials
  • Normal wear and tear (e.g., natural fading, etc.) This includes natural weathering of exterior color finishes
  • Corrosion of hardware and painted surfaces in coastal areas
  • Incidental and consequential damage
  • Chemical burns/yellowing due to use of harsh cleaning products or other agents
  • Abuse, damage during transit or installation, mishandling, tampering, vandalism, alterations, accidents, fires, floods, storms, earthquakes, power surges, lighting, house settling, pets or other animals, insects, and/or their hives or nests, negligence, or any other act of God.
  • Any costs associated with the the use of scaffolding or lifts.
  • Any painted finish on vinyl installed in Desert Areas.
  • Oversized or undersized products as a result of wrong dimensions provided by customer or his/her representatives or agents.
  • Improper use of residential products in commercial application or vice versa. Customer(s), his/her representative(s) and/or agent(s) are responsible to verify all building code requirements applicable in their jurisdiction.
REVISION 07.31.2026
ATTACH PICTURES / VIDEOS *
Photos, videos, or PDF files — up to 10, at least one is required. Click Choose Files or drag & drop them here.
* Required — fields without a star are optional.